Student Information


In Order to enrol in our courses, students must be at least 18 years old. Should we deem it necessary we may request proof of age. 

Payment In Advance

In order to secure course bookings, payment must be received at least 5 working days prior to the start date of the course. In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.

Refund Policy

EXELTrain Pty Ltd has a documented policy and procedure on refunds in relation to our financial management.

In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded. 

To withdraw from a course prior to commencement and obtain a full refund, students need to contact our administration office least five (5) working days prior to the start of the course. In the event of a withdrawal within five (5) working days prior to the start of the course, 50% of the course fee will be refunded. 

No refunds can be made for cancellations received less than 24 hours prior to course commencement. In the event of cancellation by the student and or the employer, where full payment has not already been received ExelTrain Pty Ltd reserves the right to recover full course fees (100% course fees are payable). 

Students who wish to transfer their booking for a later course must do so at least 5 days prior to their scheduled course date; in this case course fees will be transferred to the next course. Students are only permitted to transfer on one occasion. An administration fee of $50 + (GST) may apply in case of withdrawal (cancellation and or transfer), application of these will be dealt on a case by case basis. Please contact our head office for more information. Funds will be held for a maximum of 12 months. 

No refund will be given for withdrawal after the course has commenced. For online course/s once the user has logged in, the course will be deemed as commenced and no refunds will apply.

Disputes relating to refunds will be determined under the Complaints and Appeals Policy.

To view our full Policy & Procedure download our refund policy.

Complaints & Appeals Policy & Procedure

EXELTrain believes that a student who has a complaint has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal informally as well as in writing.

To lodge a complaint or provide feedback, please email

or submit in writing to:


8 Mosrael Place, Rowville, VIC 3178

To view our full Policy & Procedure download Complaints & Appeals Policy & Procedure.

Victorian Student Number (VSN)

The VSN is a student identification number that is assigned by the Department of Education & Early Childhood Development. The number is unique to each student & will be used as a key identifier on students school records until reaching the age of 25.

The VSN only applies to students under the age of 25 who reside in the State of Victoria. For more information please visit or download the information booklet The Victorian Student Number

USI Information

From the 1st January 2015, each student will need a Unique Student Identifier (USI) to obtain their certificate or qualification from a Registered Training Organisation. This will be applicable when undertaking our Nationally Recognised courses.

It's a free and easy process for students to create their own USI's online. To do this please go to the Unique Student Identifier home page. If you require any further information, please feel free to contact us on 1300 393 587 during business hours.

Helpful links

Pre-enrolment information

For students preparing to complete a course, please download the full Student Pre-Enrolment Information Kit.

Privacy Notice

Victoria - privacy notice information.